Looking to submit a return or request an exchange? Read policy and follow the steps below.  

If you would like to submit a return or exchange an item for a different size or material, we aim to make the process for doing so easy! It is important to us that your needs are met.

Return and Exchange Policy

Please note the following conditions must be met to make a return or exchange:

• Item(s) must be returned in unused condition with tags (if applicable) within 30 days from the date of purchase. Please note that no returns or exchanges can be made after this period.
• All returns/exchanges must accompany the original packing slip or receipt.
• Item(s) must be purchased directly through our website. 

Refunds will be credited to the original payment method used for the transaction(s). If a refund request doesn't comply with the listed policies, we reserve the right to refuse a refund request.

Shipping fees are non-refundable. Please note, the customer is responsible for the shipping cost of returns or exchanges. We are unable to accept international returns & exchanges at this time. 

Steps for Submitting a Return or Exchange 

1. Click here to get started.

2. Please include the original shipping label and packing slip from your order when returning the package with item(s) for return or exchange. 

Received the wrong item(s)?

Aquarius Reef strives to provide excellent product and customer service, and we will do whatever we can to ensure you're satisfied. If we send you the wrong product, please contact us immediately so that we can determine the best way to correct the issue. You can reach us at inquiries@aquariusreef.com.

Further Questions?

Have additional questions or concerns? Don't hesitate to reach out to us at inquiries@aquariusreef.com. Please note we operate under EST and will get back to you as soon as possible.